Return & Refund Policy

DECOKEE strives to provide high-quality, reliable products. If you encounter any issues while using our products, please contact our support staff for assistance.

30-DAY MONEY BACK GUARANTEE

All purchases made on DECOKEE can be returned for any reason within 30 days from the delivery date for a full refund, provided the items are unboxed, unused, and in their original packaging. Shipping charges are non-refundable once the order has shipped.

Conditions for Return:

Items must be in original packaging, including all accessories, manuals, and documentation.
The consumer is responsible for return shipping costs unless the product is damaged or incorrect due to our error.
Returns caused by consumer issues (e.g., changed mind, wrong product) require the consumer to pay shipping costs. Fees vary depending on the courier chosen.
For returns caused by product damage or delivery errors on our part, DECOKEE will cover the shipping fee.

NON-REFUNDABLE ITEMS:

Damage caused by external factors.
Products without sufficient proof of purchase.
Lost or stolen products.
Non quality-related issues.
Free products or promotional items.
Repairs performed by third parties.
Purchases from unauthorized resellers.
Damage caused by misuse (e.g., falls, extreme temperatures, water damage, improper use).

Note: In some cases, proof such as a video or photo may be required to process refunds or replacements.

RETURNS PROCESS:

To initiate a return, please contact DECOKEE’s Customer Support team at info@decokee.com. Upon confirmation, we will provide you with a return address. Please send the tracking slip number to our team so we can track and verify the return.

Include the following information in your return request:

Order number/Proof of purchase.
Video or photo of the defective product (if applicable).
Complete delivery address.
Contact telephone number.

Important: Submit the valid tracking number and shipping receipt within 7 days of the return approval. Failure to provide this information will void the return request. The cost of return shipping is the customer’s responsibility.

REFUNDS:

Refunds will be processed within 10 business days of receiving the returned product. Refunds will be issued to your original form of payment (PayPal, credit card, debit card, etc.). Note: Refunds do not include shipping and handling fees; only the product cost is refunded.

For delayed or missing refunds:

Contact your credit card company or bank, as it may take some time for the refund to appear.
If the refund is still missing, please contact our Customer Service Team at info@decokee.com.

REISSUE (PRODUCT REPLACEMENT):

If you experience issues with your product, contact us at info@decokee.com. Upon confirming the product failure, we will arrange a replacement or reissue of the product. Please refer to our Return Policy for the process.

If returning the product is not possible, we will ship a replacement to you directly. A shipping fee of $50 will apply for the reissue.

CANCELLATION OR AMENDMENT OF ORDERS:

If you ordered the wrong item, contact us at info@decokee.com to cancel or amend the order before it is shipped. This service is free before shipping.
Once the package has left our warehouse, we cannot cancel or modify the order due to our fast processing and shipping times.